Privacy Policy
Last updated: May 2026
Battar Sanjibani Polyclinic ("we," "our," or "us") is committed to protecting the privacy and confidentiality of your personal and medical information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and address provided when booking an appointment or contacting us.
- Medical Information: Health history, symptoms, diagnosis, treatment records, and test results necessary for providing medical care.
- Usage Data: Information about how you use our website, including pages visited and time spent, collected via cookies and analytics.
2. How We Use Your Information
Your information is used solely for:
- Scheduling and managing medical appointments
- Providing medical diagnosis, treatment, and follow-up care
- Maintaining accurate medical records as required by Nepali law
- Communicating with you regarding your health and our services
- Improving our healthcare services and patient experience
- Complying with legal and regulatory obligations
3. Data Protection & Security
We implement appropriate technical and organizational measures to safeguard your personal and medical information against unauthorized access, alteration, disclosure, or destruction. These include secure storage systems, access controls, and staff training on data confidentiality.
All patient records are stored securely and accessed only by authorized healthcare professionals directly involved in your care.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only:
- With your explicit consent
- With other healthcare providers involved in your treatment
- When required by law or by order of a court or regulatory authority in Nepal
- To protect the rights, safety, and property of the clinic, our patients, or the public
5. Medical Records Retention
In accordance with Nepal Medical Council guidelines and applicable laws, we retain medical records for the period prescribed by law. After the retention period, records are securely destroyed or anonymized.
6. Your Rights
You have the right to:
- Access your personal and medical records held by us
- Request correction of inaccurate or incomplete information
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent for data processing where applicable
- Lodge a complaint with the applicable data protection authority in Nepal
7. Cookies
Our website may use cookies to improve user experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Battar Sanjibani Polyclinic
Sangam Chowk, Battar, Nuwakot, Nepal
Phone: 010-561606 / 9841595025
Email: info@sanjiwani.com.np
Terms of Service
Last updated: May 2026
Welcome to Battar Sanjibani Polyclinic. By accessing our website, booking an appointment, or using our services, you agree to be bound by the following Terms of Service. Please read them carefully.
1. Services
Sanjibani Polyclinic provides outpatient medical consultations, diagnostic services (including digital X-ray, ECG, ultrasound, and laboratory tests), physiotherapy, dental care, pharmacy services, and specialist consultations as per the schedule published on our website and premises.
All medical services are delivered by qualified healthcare professionals registered with the Nepal Medical Council or respective professional regulatory bodies.
2. Appointments
- Appointments can be made via phone, in person, or through our website form.
- We strive to see patients at the scheduled time, but delays may occur due to medical emergencies.
- Patients are requested to arrive 10–15 minutes before their scheduled appointment.
- Cancellations or rescheduling should be communicated at least 2 hours in advance.
3. Patient Responsibilities
As a patient, you agree to:
- Provide accurate and complete medical history and personal information
- Follow the treatment plan and advice given by our healthcare professionals
- Inform the clinic of any changes in your medical condition
- Treat clinic staff and other patients with respect and courtesy
- Pay all applicable fees for services rendered
4. Fees & Payments
Service charges are applied according to the institution's published fee schedule. Fees are payable at the time of service unless otherwise arranged. We strive to maintain transparent and affordable pricing for all patients.
In case of financial hardship, patients may discuss payment options with the administration department.
5. Medical Advice & Emergencies
The information provided on this website is for general informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional for medical concerns.
If you are experiencing a medical emergency, please contact our emergency line immediately at 010-561606 or visit the clinic in person.
6. Website Use & Content
- All content on this website is for informational purposes and may be updated without notice.
- You may not reproduce, distribute, or modify any content without prior written consent.
- We are not liable for any damages arising from the use of this website.
- External links are provided for convenience and do not constitute endorsement.
7. Limitation of Liability
Battar Sanjibani Polyclinic, its staff, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website, to the fullest extent permitted by applicable law in Nepal.
8. Modifications
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes constitutes acceptance of the updated terms.
9. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Nepal. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Nuwakot, Nepal.
10. Contact
For questions regarding these Terms of Service, please contact us:
Battar Sanjibani Polyclinic
Sangam Chowk, Battar, Nuwakot, Nepal
Phone: 010-561606 / 9841595025
Email: info@sanjiwani.com.np