Privacy & Terms

1. Information we collect

• Personal Information: Name, phone, email, and address provided when booking an appointment.
• Medical Information: Health history, symptoms, diagnosis, treatment records, and test results.
• Usage Data: Information about how you use our website, collected via cookies and analytics.

2. How we use your information

• Scheduling and managing medical appointments
• Providing medical diagnosis, treatment, and follow-up care
• Maintaining accurate medical records as required by Nepali law
• Communicating with you regarding your health and our services
• Improving our healthcare services and patient experience
• Complying with legal and regulatory obligations

3. Data protection & security

We implement appropriate technical and organizational measures to safeguard your personal and medical information against unauthorized access, alteration, disclosure, or destruction. All patient records are stored securely and accessed only by authorized healthcare professionals directly involved in your care.

4. Sharing of information

We do not sell, trade, or rent your personal information. We may share information only:

• With your explicit consent
• With other healthcare providers involved in your treatment
• When required by law or by order of a court or regulatory authority in Nepal
• To protect the rights, safety, and property of the clinic, our patients, or the public

5. Medical records retention

In accordance with Nepal Medical Council guidelines and applicable laws, we retain medical records for the prescribed period. After the retention period, records are securely destroyed or anonymized.

6. Your rights

• Access your personal and medical records held by us
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Withdraw consent for data processing where applicable
• Lodge a complaint with the applicable data protection authority in Nepal

7. Cookies

Our website may use cookies to improve user experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities.

8. Contact us

1. Services

Sanjibani Polyclinic provides outpatient consultations, diagnostic services (digital X-ray, ECG, ultrasound, lab tests), physiotherapy, dental care, pharmacy services, and specialist consultations.

All services are delivered by qualified healthcare professionals registered with the Nepal Medical Council or relevant bodies.

2. Appointments

• Appointments can be made by phone, in person, or via our website form.
• We strive to see patients on time, but delays may occur due to medical emergencies.
• Patients are requested to arrive 10–15 minutes early.
• Cancellations or rescheduling should be communicated at least 2 hours in advance.

3. Patient responsibilities

• Provide accurate and complete medical history and personal information
• Follow the treatment plan and advice given by our healthcare professionals
• Inform the clinic of any changes in your medical condition
• Treat clinic staff and other patients with respect and courtesy
• Pay all applicable fees for services rendered

4. Fees & payments

Service charges are applied per the institution's published fee schedule. Fees are payable at the time of service unless otherwise arranged. We strive to maintain transparent and affordable pricing for all patients.

5. Medical advice & emergencies

The information on this website is for general informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional.

For a medical emergency, please contact our emergency line at 010-561606 or visit the clinic immediately.

6. Website use & content

• All content is for informational purposes and may be updated without notice.
• You may not reproduce, distribute, or modify content without written consent.
• External links are provided for convenience and do not constitute endorsement.

7. Limitation of liability

Battar Sanjibani Polyclinic, its staff, and affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website, to the fullest extent permitted by Nepali law.

8. Modifications

We reserve the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

9. Governing law

These Terms are governed by the laws of Nepal. Disputes are subject to the exclusive jurisdiction of the courts in Nuwakot, Nepal.

10. Contact